Last reviewed: June 2026
Send complaints to [email protected] with your account number, a clear description of the issue and any supporting documents.
We aim to acknowledge complaints within 2 business days of receipt.
We will review your complaint and may request further information. We aim to provide a final response within 15 business days. Complex cases may take longer; we will keep you informed.
If you are not satisfied with our final response, you may refer the matter to the International Financial Disputes Centre (IFDC) or another dispute body specified in your client agreement, subject to applicable rules.
Complaints about regulatory matters may also be directed to Marshall Islands Financial Services Authority (MIFSA) in accordance with its published procedures.
We retain complaint records for at least five years.